Garlock Europe Webshop – Help

Let us know your:
Firstname, Last Name, Email, Phone Number, Company Name.

Once approved, you will receive a welcome email with instructions.

Careful: everybody with access can submit real orders!

Open this URL in your browser: https://www.garlock.eu.com/
(Optimized for Chrome & Edge. Also accessible on mobile devices.)

Please enter your Username: your email + .garlock

Enter your password.

Access per individual user/person is strongly preferred.
(Access on request & approval by Garlock.)

You can search for both Garlock product number or your customer item number.

Find products faster with keywords, partial product codes, and attribute-based search.

For example, “Gylon Sheet Blue”, „PS-SEAL 51.00 Inside Diameter”, “FAB08-1100”, “-6604”

If still not found, please mail to ecommerce.europe@garlock.com for request to add.

If urgent, check out order and put comment for Garlock customer service to add product manually.

1. Go to a Category or Product page.
2. On the left you are able to filter most relevant attributes to drill down search.
3. The displayed filter options differ by product line (Dynamic Seals – Static).
4. The AI-based filtering allows continously learning and optimizing sequence.

Groups are arranged in ascending order.

Formatting unfortunately provides 4 digits before and 2 digits after decimal point, leading the values to display „0“ or “ if the value has 4 digits (Ex 0024.00 for 24.00).

As more advanced solutions are being investigated, this is considered a temporary fix.

Your negotiated discounts & prices are applied, as per your contract.

Volume based discounts will be applied when quantity >1 selected.

Price is expressed in displayed unit of measure (e.g. per KG, PC,…)

Packaging Quantity: if there is a fixed quantity within 1 box, it will be considered in cart.

Almost real time data , updated multiple times every day.

Reminder: this is live environment. First incoming order will be fulfilled first, in case multiple order for same item come in at same time.

Displayed Lead Time assumes you place order today.

Lead Time currently is conservate and aiming to fulfil any high demand.

For selected GYLON® sheet products, lead time may consider next scheduled seafreight arrival currently on its way.

Additional Lead Time is shown for manufactured products … Buildable Quantity reflects short term production capacity & raw material stock.

Please provide your feedback on buildable quantity & lead times, in order for Garlock to continuously improve.

Create and download your own PDF quotations directly in the webshop via Menu “My Lists & Quotes” 

For more information: My Lists Quotes 

Upload simple text file with list of products & quantity to order you can use your customer product number, or Garlock item numer.

To Upload Orders:

1. Navigate to your profile on upper right, choose “Order Uploader“.
2. Download CSV order template by clicking on button.
3. Populate “Item Number” or „Item Customer Number“.
4. Populate the column “Quantity” with corresponding quantities.
5. For decimal quantities, use the dot as separator (not comma).
6. Save the file & click “Upload Files” button to upload.
7. Click “Process selected file“ button to add the items to the cart.
8. Validation step will show you success or any findings.
9. For products already in the cart, quantity will be added.

• For example, to add additional products not available.
• Authorize partial or priority shipping at your expense.
• Or give feedback on any different price, box quantity expected to see.
• Matching the item number with your customer item number.

Orders from eCommerce channel will be processed with priority.

You will receive final confirmation by Email with PDF as usual.

• Shows tracking number per line once shipped.
• Shipping cost potentially added to 1 line (Line Amount).
• Line Amount includes tax for Germany customers.

Near real time … data refreshed in hourly frequency

Please put a comment  in the „General Notes“ field at Check out in eCommerce, so Garlock team can check availability.